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UK: Independent hotel group Bespoke Hotels has partnered with guest management technology provider Canary Technologies to streamline communication and offer personalised experiences.
Canary’s AI guest messaging solution will allow hotels to connect with guests through their preferred communication channels, including SMS and WhatsApp. Real-time translation in more than 100 languages is also available.
Mobile check-in, smart checkout and dynamic upsells will further support hotels in streamlining the arrival and departure experience, as well as create opportunities to personalise stays.
“Bespoke Hotels is known for its collection of distinctive, high-quality properties that deliver exceptional guest experiences,” said Alex Reid, UK and Ireland sales executive at Canary Technologies. “With Canary, their teams can extend that same care and attention through digital channels — offering seamless check-ins, multilingual messaging and personalised upsell opportunities that enhance both guest satisfaction and revenue.”
Thomas Greenall, CEO at Bespoke Hotels, added: “At Bespoke Hotels, we’re always looking for ways to combine innovation with hospitality that feels genuinely personal. Canary’s technology allows us to do exactly that, delivering a more seamless, intuitive experience while freeing our teams to focus on what they do best: looking after our guests.”
Bespoke Hotels features more than 50 properties across the UK. Canary Technologies will be rolled out across the majority of the portfolio.
Highlights:
- Bespoke Hotels has partnered with Canary Technologies to add AI-powered guest messaging across the majority of its UK portfolio.
- Guests can communicate via SMS, WhatsApp, with real-time translation in more than 100 languages.
- Features include mobile check-in, smart checkout, and dynamic upsells to personalise the guest experience.
- Bespoke Hotels operates over 50 independent properties across the UK.
