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What Western Hospitality Gets Wrong About Service (That Japan Gets Right) – Jannes Sörensen

  • Josiah Mackenzie
  • 25 November 2025
  • 1 minute read
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Nov. 25, 2025

In this episode, we’re learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent Matthias Huettebraeuker. A few more resources: If you’re new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here fo…

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