Chapters
00:00 – Intro
01:55 – Early years: Nurture, Debate, Curiosity
03:13 – Critical Thinking in Hospitality
04:06 – Experiments, Failure, Learning
05:12 – citizenM Lessons
05:54 – Customer Is King
06:47 – The Inverted Pyramid
08:16 – What is Mollie’s?
09:56 – Roadside Roots to Urban Hospitality
11:10 – Opening in Manchester
14:02 – Evolving Rooms & Diner Experience
16:34 – Scaling Growth & AI
20:13 – Cracking the Diner Model
25:13 – Hospitality as Connection
