Hotel Operations

The opportunity I had recently to watch a program on Massimo Bottura (who happens to quietly resemble our own Monsieur Soler) and his sheer, unadulterated joy for the hospitality industry…

By Stephen Burke, Founder & CEO, RobosizeME In today’s hospitality environment (see our previous article), “do more with less” has become more than a mantra, it’s a structural necessity. Modern…

Here’s what they do not teach you in hospitality schools, and it’s exactly why so many people walk into this industry with zero understanding of what actually creates loyalty, revenue,…

If I started a school of hospitality today, I wouldn’t teach one thing that a robot can memorize or an algorithm can automate. I wouldn’t waste a second on surface…

What words come to mind when one thinks about team building? The premise involves a variety of words that include, collaboration, communication, cooperation, control, relationships, trust, problem solving, employee morale and engagement, building a work community culture, engagement and much more.

Lancaster House Hotel in North Lancashire has agreed a collaboration with physiotherapist Mark Leather to host a new treatment room at its on-site health club as part of plans to…

In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry this year—from operators protecting profit amid headwinds…

Why do families of 5 bypass hotels more often than smaller families? (Hint: it’s not because they prefer Airbnb.) If you’ve ever travelled as a family of 5, you know…

In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at Mollie’s, and former Chief Hotel Operations Officer at citizenM, about what it really takes…

What are hotel complaints? Hotel complaints occur when hotel guest satisfaction is at a minimum due to something that has gone wrong with their stay or when the hotel experience…